Support
Need help with Cleaner? Email us at appservice24@yahoo.com and we’ll reply as soon as we can, usually within 2 business days. Please include your iPhone model and iOS version.
Frequently asked questions
How do I restore my subscription on a new iPhone or after reinstalling?
Sign in with the same Apple Account, open Cleaner and tap Restore Purchases on the paywall or in Settings. Your subscription belongs to your Apple Account, so it works on all your devices.
How do I cancel my subscription?
Open iPhone Settings › your name › Subscriptions › Cleaner, or in the App go to Settings › Premium Membership › Manage in App Store. Cancel at least 24 hours before the renewal date. You keep Premium until the end of the paid period.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Which plan has a free trial?
The Yearly plan ($19.99/year) includes a 3-day free trial for new subscribers. The Weekly plan ($3.99/week) has no trial.
Where do deleted photos go? Can I get them back?
Deleted photos and videos move to the Photos app’s Recently Deleted album, where you can recover them for up to 30 days.
I merged contacts by mistake. Can I undo it?
Yes. Cleaner backs up your contacts before any merge or deletion. Go to Contact Cleaner › Backups and tap Restore.
I forgot my Private Vault passcode.
Vault files are encrypted on your device and we never have access to them, so we can’t reset or recover the passcode. If Face ID is enabled for the vault, you can still open it with Face ID and move your photos and videos back to the Photos app.
Cleaner shows no photos, or the scan finds nothing.
Allow full photo access in iPhone Settings › Cleaner › Photos › Full Access, then open Cleaner again.
Does Cleaner upload my photos or contacts?
No. All analysis happens on your iPhone. See our Privacy Policy.